This policy is for active clients (meaning clients that are regularly scheduled and committed to a certain number of days). If you need to cancel a day of services we've agreed to and scheduled, please let us know VIA EMAIL no later than the FRIDAY before the week of cancellation by 5pm. If a cancellation is made the week of services, you will be charged for that day. Of course, we know things happen and unforeseen circumstances come up. We will always use best judgement and fair practice when a cancellation occurs.
How to Cancel Your Booked Service:
If you need to cancel your appointment, please email email@example.com or call 207-808-8001 between the hours of 8am-5pm eastern standard time. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. If you are trying to contact after hours or on weekends, please call and email and we will do our best to reasonably accommodate you.
Sickness & Illness Policy:
At A1K9 Academy we take sickness & illness prevention extremely seriously. As dog parents, trainers, lovers etc... it is important to know common symptoms of a sick dog, such as fever, appetite loss, diarrhea and vomiting, as well as the causes of such signs and symptoms. For the safety of not only your dog(s) but all dogs that attend A1K9 Academy, please contact firstname.lastname@example.org or 207-808-8001 if your dog is experiencing or showing any of the following signs before bringing your dog to ANY A1K9 Academy service:
1. Persistent Vomiting
2. Persistent Diarrhea
3. Persistent Eye Goop
5. Sudden Change in Urination Habits
6. Unfamiliar bleeding
7. Dramatic Appetite Change
8. Rapid Weight Loss
10. Difficulty Breathing
12. Confusion, Staggering, or Collapse
Again… please contact email@example.com or 207-808-8001 if your dog(s) is experiencing any of the above symptoms before bringing your dog(s) to ANY A1K9 related service.
At any given moment, a dog can become injured, especially in a dog pack environment. We take every injury very seriously, even the smallest of scratches. We require even the smallest injuries on any dog to be reported to A1K9 Academy before dropping off for any service for documentation as well as prevention from any further injury. Understanding dogs will be dogs and accidental scratches on hikes, play bites etc. do happen, you can be reassured that you will be informed immediately if your dog receives an injury during any service at A1K9 ACADEMY. As a safety precaution and for the dog’s best interest, if at any time a dog needs immediate medical attention, A1K9 Academy will contact the owner(s) immediately and inform them of the vet their dog is going to if it is not their own vet nearby the A1K9 Academy facility and we will deliver the dog to the vet at the owner’s expense.
A1K9 Academy meets all requirements for boarding & daycare facilities, and one of the ways we do this is by requiring all k9s staying with us to have up-to-date vaccination records on file. The required vaccinations for dogs include Rabies, Distemper/Lepto/Parvo, and Bordetella.
WE CANNOT ACCEPT YOUR PET FOR BOARDING, DAYCARE OR TRAINING IF WE DO NOT HAVE UP-TO-DATE VACCINATION RECORDS! VACCINATION RECORDS MUST BE PROVIDED PRIOR TO YOUR DOG’S STAY WITH US!
Even if your pet has had the vaccinations, if we do not have the records, we cannot accept your pet into our facility. To ensure a hassle-free check-in, it helps to make sure we have the vaccination records well before the date of your check-in. Vaccinations should be given at least 5-7 days prior to visiting A1K9 Academy for boarding, daycare or training. If you get a Bordetella intranasal vaccination, we cannot allow your dog into our facility for at least 24 hours. Proof of your pet’s vaccination will be kept on file. We prefer vaccination records be delivered in advance of your arrival to help simplify and speed up your check-in. Please email your pet’s vaccination records to: firstname.lastname@example.org with your dog’s name and “Vaccination Records” in the subject line.
While vaccinations are extremely helpful in preventing the spread of infectious disease, they do not provide 100 percent protection. Therefore, at A1K9 Academy we do our absolute best to ensure that our facility is as sanitary as possible. We follow industry standard cleaning procedures & We also train our staff to be on the lookout for any signs of illness in any of the pets in our care.
Agreement to hold harmless, waiver or assumption risk:
I understand that attendance of a canine training class, daycare or boarding service is not besides risk to myself, of my guests (family, friends or who may additionally attend), or my dog, because some dogs I meet may be hard to manage that could cause injury. I hereby waive and release A1K9 Academy, its employees and any persons in relation from any and all liability of any nature, or damage I might also suffer, inclusive of specifically, but without limitation, any injury or injury ensuing from the action of any canine might also suffer, which include specifically, but without limitation, attending any training session, or any different function, of A1K9 Academy, or while on property of the surrounding place thereto. In consideration of, and as indecent to the acceptance of my application for training, daycare or boarding by A1K9 Academy, I hereby agree to indemnify and hold harmless A1K9 Academy, or Its employees, and humans associated with organization from any and all claims, or claims by means of any member of company accompanying me to any training session or any function of A1K9 Academy or while on the grounds or the surrounding areas as a result of any action of any dog, such as my own.
Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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